Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 2024

Privacy at a Glance

Secure Data

Your personal information is encrypted and securely stored

No Sharing

We never sell your personal data to third parties

Your Control

You can access, update, or delete your data anytime

1. Information We Collect

Personal Information You Provide

Account Information: Name, email address, phone number, state and LGA
Listing Information: Product details, images, descriptions, and contact preferences
Communication: Messages sent through our platform and customer support interactions

Information We Collect Automatically

Usage Data: How you interact with our website, pages visited, and features used
Device Information: Browser type, IP address, device identifiers (for security)
Location Data: General location (state/LGA) to show relevant listings

2. How We Use Your Information

Core Services

Create and manage your account
Process and display your listings
Connect buyers and sellers
Provide customer support

Safety & Security

Prevent fraud and abuse
Verify user identity when needed
Monitor for suspicious activities
Comply with legal requirements

3. Information Sharing

We Never Sell Your Data

NaijaMarketplace will never sell, rent, or lease your personal information to third parties.

When We Share Information

With Other Users

Only the information in your public listings (product details, general location, contact preferences)

Service Providers

Trusted partners who help us operate the platform (hosting, analytics, payment processing)

Legal Compliance

When required by Nigerian law, court orders, or to prevent illegal activities

4. Data Security

Technical Safeguards

SSL encryption
Secure data centers
Regular security audits
Access controls

Operational Security

Staff training
Limited data access
Incident response plan
Regular backups

5. Your Privacy Rights

Access Your Data

Request a copy of all personal information we have about you

Update Information

Correct or update your personal information anytime

Delete Account

Request deletion of your account and associated data

Data Portability

Export your data in a commonly used format

Exercise Your Rights

Questions About Privacy?

Contact Our Privacy Team

privacy@naijamarketplace.com.ng

+234 700 PRIVACY (774-8229)

Lagos, Nigeria

Response Times

• General inquiries: 24-48 hours
• Data access requests: 5-10 business days
• Account deletion: 3-5 business days
• Emergency issues: Same day