Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 2024

Privacy at a Glance

Secure Data

Your personal information is encrypted and securely stored

No Sharing

We never sell your personal data to third parties

Your Control

You can access, update, or delete your data anytime

1. Information We Collect

Personal Information You Provide

  • Account Information: Name, email address, phone number, state and LGA
  • Listing Information: Product details, images, descriptions, and contact preferences
  • Communication: Messages sent through our platform and customer support interactions

Information We Collect Automatically

  • Usage Data: How you interact with our website, pages visited, and features used
  • Device Information: Browser type, IP address, device identifiers (for security)
  • Location Data: General location (state/LGA) to show relevant listings

2. How We Use Your Information

Core Services

  • Create and manage your account
  • Process and display your listings
  • Connect buyers and sellers
  • Provide customer support

Safety & Security

  • Prevent fraud and abuse
  • Verify user identity when needed
  • Monitor for suspicious activities
  • Comply with legal requirements

3. Information Sharing

We Never Sell Your Data

NaijaMarketplace will never sell, rent, or lease your personal information to third parties.

When We Share Information

With Other Users

Only the information in your public listings (product details, general location, contact preferences)

Service Providers

Trusted partners who help us operate the platform (hosting, analytics, payment processing)

Legal Compliance

When required by Nigerian law, court orders, or to prevent illegal activities

4. Data Security

Technical Safeguards

  • SSL encryption
  • Secure data centers
  • Regular security audits
  • Access controls

Operational Security

  • Staff training
  • Limited data access
  • Incident response plan
  • Regular backups

5. Your Privacy Rights

Access Your Data

Request a copy of all personal information we have about you

Update Information

Correct or update your personal information anytime

Delete Account

Request deletion of your account and associated data

Data Portability

Export your data in a commonly used format

Questions About Privacy?

Contact Our Privacy Team

privacy@naijamarketplace.com.ng

+234 700 PRIVACY (774-8229)

Lagos, Nigeria

Response Times

  • • General inquiries: 24-48 hours
  • • Data access requests: 5-10 business days
  • • Account deletion: 3-5 business days
  • • Emergency issues: Same day